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Preview of Conflict Management Skills

150 minutes of course content

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Bundle Description

This is a free preview (30 minutes) of the Creating Great Teamwork bundle. The description of the full bundle (150 minutes) is provided below.

Managers build their own conflict management skills, as well as learn how to coach employees to manage conflict with others.


*You have access to this bundle for 365 days from the date of purchase.

Please Note: This bundle consists of 5 different courses.

The courses in this bundle are approved by the Project Management Institute (PMI) for professional development units (PDU)

This Bundle includes the following courses:

  • Helping Employees Manage Conflict
  • Help Groups Resolve Conflict
  • Conflict Management Expectations
  • Create a Conflict Management Culture
  • Coaching Employees to Manage Conflict

After taking this course, you will be able to:

  • Learn how to recognize when team members need help managing conflict
  • Use a mediation process to help groups resolve existing conflict
  • Create expectations for managing conflict
  • Create a conflict management agenda item to create a conflict management culture
  • Provide employees a process for managing conflict with others

    1. Introduction

    1. Instructions

    2. Managing and Resolving Conflict - 60 Minutes

    1. Helping Employees Manage Conflict - 30 Minutes
    2. Help Groups Resolve Conflict - 30 Minutes

    3. Conflict Management Expectations and Culure - 60 Minutes

    1. Conflict Management Expectations - 30 Minutes
    2. Create a Conflict Management Culture - 30 Minutes

    4. Coaching Employees to Manage Conflicts - 30 Minutes

    1. Coaching Employees to Manage Conflict

About the Expert

Kim Egan

Kim Egan

Kim, a co-founder at Vado, leads the creation of Vado's courseware. With a passion for e-learning that helps learners develop on the job, Kim has over 15 years of training design, performance management, and competency development experience. She has helped author and create over 500 soft skill courses delivered to learners throughout the world.
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Cindy Pascale

Cindy Pascale

Cindy, a Vado co-founder, has primary leadership responsibility for business development, account management and operations at Vado. She has 16+ years of HR, Training and Development, and OD leadership experience, with 12 years experience as a COO and CEO of various talent management consulting and assessment organizations.
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