Preview of Project Management for Customer-Centered Companies
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Course Description
This is a free preview (20 minutes) of the Project Management for Customer-Centered Companies course. The description of the full course (180 minutes) is provided below.
This is a course from the Smart Customer Management © series dedicated to help practitioners and entrepreneurs dramatically improve their companies performance by building up robust customer-centered capabilities.
In this intermediate level course you are going to learn a method, called MEMODI, to effectively implement your customer-centered strategy or customer-centered improvement project.
MEMODI is a structured set of best practices from top performing companies around the world, covering the fundamental steps anyone responsible for or working in the implementation of a customer-centered strategy should never miss.
With its ability to provide you with the best pace for the implementation of a customer-centered strategy, MEMODI will become an invaluable tool for the successful implementation of your customer-centered initiative and help you achieve your organizational goals.
At course completion, serious learners will be able to seamlessly manage the lifecycle of a customer-centered strategy and/or improvement project, and lead a team of people to effectively implement a customer-centered strategy or project.
Enjoy the course and learn a lot!
After taking this course, you will be able to:
- Seamlessly manage the life-cycle of a customer-centered strategy and/or improvement project, from starting up to leveraging the lesson learned and evaluating and closing a project
- Lead a team to effectively implement a customer-centered strategy or project
This course is for professionals within the following business functions:
- Project managers involved in a customer-centered initiative
- Team members willing to dig deeper into project management
- Entrepreneurs seeking a solid method to focus their business onto customers
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Intro to the Course - 5 Minutes
- Introduction to the Course
- Project Failures That Will Disrupt Your Customer-Centered Strategy
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Introducing the Method - 18 Minutes
- What is MEMODI?
- The Purpose of MEMODI
- Program vs Project Management
- The Implementation Management Ladder
- Quiz 1: INTRODUCING THE METHOD
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The Model Implementation Program (MIP) - 12 Minutes
- Basic Components of a MIP
- MIP Management Process
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Improvement Project (IP) Management - 17 Minutes
- Why an IP Management Method?
- Benefits of Using MEMODI for IP Management
- Scope of IP Management
- Using IP Management
- QUIZ 2: IMPROVEMENT PROJECT MANAGEMENT
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Starting Up an Improvement Project (IP) - 8 Minutes
- Basic First Steps
- Appointing the Executive and Project Manager
- Preparing a Project Brief
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Planning an Improvement Project (IP) - 35 Minutes
- Fundamentals of Planning an IP
- Plan Components
- How to Make an IP Plan
- Step 1: Designing a Plan
- Step 2: Defining Products, Activities & Dependencies
- Step 3: Estimating
- Step 4: Scheduling
- Step 5: Analyzing Risks
- Step 6: Completing a Plan
- Types of Plans
- QUIZ 3: PLANNING AN IMPROVEMENT PROJECT
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The Business Case - 11 Minutes
- What is a Business Case
- The Business Case Components
- Assess the Climate for the Business Case
- Developing a Business Case
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Organizing for the Implementation - 30 Minutes
- Organization Overview
- The Four Layers Structure
- Designing a Project Management Team
- The Project Board
- The Project Board Members
- The Project Manager
- The Team Manager
- The Project Assurance
- Project Support
- QUIZ 4: ORGANIZING FOR THE IMPLEMENTATION
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Setting Up Controls - 4 Minutes
- Purpose of Controls
- Controls Review
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The Execution Loop - 20 Minutes
- Process Area Diagnosis
- How to Conduct and Document Baselining
- Execute Improvements
- Piloting Improvements
- Improvements Roll Out
- Transition to Long-Term Support
- QUIZ 5: THE EXECUTION LOOP
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Leverage Lessons and Close the Improvement Project - 16 Minutes
- Benefits of Evaluating the IP
- The Lessons Learned Log and Report
- Gather and Analyze Lessons Learned
- Revise the MEMODI Approach
- Closing the Project and Continue
- QUIZ 6: LEVERAGE LESSONS AND CLOSE THE IP
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Conclusion - 4 Minutes
- Conclusion
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Bonus- Lectures Transcripts
- Bonus- Lectures Transcripts
About the Expert
Francisco J Navarro