The Learning.ly Blog — Customer Experience Blueprint
Janne Ohtonen: Why Customer Experience Matters - in Numbers
Posted by Ron Diorio on
" ... traditional competitive advantages are becoming less distinctive in this new customer-centric world, we need to put more priority on customer centricity as the most effective advantage. It has been proven many times over that serving and keeping existing clients is much more profitable than only focusing getting new ones. When you create loyal customers, you won’t have to pay acquisition costs repeatedly. Also happy customers are proven to buy more than new or unhappy customers. These are really good reasons why to put efforts in to customer centricity." Janne's course Customer Experience Blueprint is available on Learning,ly
Share this Article:
Recent Articles
-
5 Things Business Owners do Better with Lean Business Planning
-
Special Report on Artificial Intelligence - Download Free until August 31
-
The resilient workforce
-
The Business of Data: evidence based decision-making
-
The path to self disruption: Nine steps of a digital transformation journey
-
Solutionism: The Perils of Using Technology to Solve Other People's Problems
Categories
- "Dr. Mike Calyton
- admissions representatives
- Adrian Wooldridge
- Agile Thinking
- AI
- Alea Fairchild
- alternative credentialing
- Ann McElvoy
- apply
- boot camps
- business
- business management
- business plan
- business strategy
- Career
- Careers
- Carol O'Connor
- classes online
- communication workshops
- Community Building
- completion rates
- courses online
- Customer Experience Blueprint
- customers
- CX
- data
- Digital skills
- Disruption
- Disruptive Innovation
- disruptive leaders
- disruptive leadership
- Dorie Clark
- Dr. Anat Lechner"
- E-sports
- Economist Books
- Economist Events
- Economist Intelligence Unit
- Effective Communication
- Emerging Markets
- examples of effective communication
- expert
- expert onboarding
- E→STEM
- finance
- finding motivation
- Future Works
- General Assembly
- getting motivated
- Global operating skills.
- GMAT
- GMAT prep
- growing a business
- growing your business
- Higher Education Forum
- hiring
- How to Reinvent Yourself Mid-Career
- how to stay motivated at work
- Ideas
- improve communication
- Innovation
- Interpersonal and communication skills.
- Jake Schwartz
- Janne Ohtonen
- Jobs
- leadership
- leadership courses
- lean planning
- Lean Thinkiing
- Learning Experiences
- learningly
- loyalty
- Managing talent for stategic advantage
- MBA
- MBA applications
- MBA Fair
- mircrolearning
- MOOCs
- NAAEE
- nanodegress
- New Knowledge
- North American Association of Environmental Education
- online course
- online courses
- online tutoring
- retention
- Risk
- self directed
- Skills
- Small busines
- small businesses
- technology
- TEDx
- The Economist
- the economist group
- The Rockefeller Foundation
- Training
- transitioning
- UL Innovative Education Award
- unconventional learning models
- Vanessa DiMauro
- Which MBA?
- your personal brand
